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Common Issues

Quick solutions to problems you might encounter.

Login Issues​

"Invalid credentials"​

  • Check email spelling
  • Reset password if forgotten
  • Try Google login if available

Can't access my account​

Contact support@cheerkeeper.com

Schedule Issues​

Performances not showing​

  1. Check you're viewing the correct date
  2. Verify the session filter
  3. Ensure performances are saved

Times are wrong after edit​

The cascade feature may have shifted times. Check your cascade settings in Event Settings.

Sessions disappeared​

Empty sessions are hidden in the mobile app. They still exist in the admin.

Import Issues​

Excel import fails​

  1. Remove merged cells
  2. Check for one header row only
  3. Use consistent time formats
  4. Try CSV format instead

Times not parsing​

Supported formats: 8:00 AM, 08:00, 8:00

Mobile App Sync​

Changes not appearing​

  1. Pull to refresh in app
  2. Check event is published
  3. Wait 1-2 minutes for sync